What is Nutrichef?
NutriChef is a premium meal delivery service that brings together fresh ingredients and nutritiously delicious recipes to create nutritionist-designed or tailor-made meals, delivered straight to your home or office.
How is Nutrichef different from other meal delivery programs?
All our meals are designed, tested and approved by our chef and in-house nutritionist to make sure every meal you receive is tasty and good for your body.
- We offer fresh, gourmet meal programmes that address your personal goals and needs.
- We offer tailor-made meals, created by our in-house chef, just for you.
- The proteins we use in every meal are all-natural and without added hormones or steroids.
- We offer vegetarian, vegan, gluten-free, dairy-free and sugar-free meal options.
For special requests, please contact us at contact@thenutrichef.com.
How does it work?
Your meals are freshly cooked in our kitchen and delivered once every day, within the half-hour time slot that you request. Our delivery service starts at 6:00am.
You can choose a programme running three, five or seven days per week. To find out about weekend meals, please contact our team at contact@thenutrichef.com.
Our boxes are labelled with the type of meal ("Breakfast", "Lunch" etc.) so you know in which order to eat your meals.
Our weekly menus are updated on our website every Saturday.
Our weekly menus are updated on our website every Saturday.
How do I select the right meal plan for me?
If you're not sure which programme to choose, just ask us — it's free. Message us on LINE @nutrichef, WhatsApp, or email contact@thenutrichef.com and share your gender, age, body stats, activity level and any dietary requirements or health conditions.
The NutriChef team will review your answers and recommend the right plan and portion size for your goal. If needed, we can arrange a free call to talk it through.
Can I choose the meals from a menu?
We do not provide menu for selection. Our meal planning and kitchen teams create one menu for each day and verify the total calories and macros for each program. If a client wants to omit an ingredient or has specific restrictions, we create the menu and cook accordingly. Our recipes have been designed to please to a greater majority, always with the focus on the harmony between great tastes and healthy living.
Where are your ingredients from?
We are extremely careful in the selection of our ingredients and strive to ensure high quality products at a fair price, which is not always an easy task in Bangkok. The sources of all our protein are from high quality. Our chicken is cage-free hormone-free grain-fed antibiotic-free. Our meat is grass fed, hormone and antibiotic-free and imported.
We work with local suppliers to source as much organic products as possible: we serve Organic eggs, Coconut Yogurt, Granola, Soybean, Blackbean, Whole wheat Pasta, buckwheat and more.
What do I do if there are some ingredients that I cannot eat?
After you sign up, you will receive a welcome email with a short survey about your allergies, health conditions and food preferences. The NutriChef team will follow your responses and adapt your meal plan accordingly, and may contact you if we need more details.
Some meal adaptations may cost extra, depending on how complex it is to remove and replace ingredients. Most dietary restrictions are not charged. If there is an additional cost, we will explain why and get your approval before your plan starts.
Removing one or two ingredients isn't always as simple as leaving them out: we make sure every meal still tastes great and meets its macros.
If you are following a diet prescribed by your doctor or dietitian, please share their guidance with us and we will prepare your meals to follow it.
Please note: our kitchen handles common allergens, including nuts, dairy, eggs, gluten, soy and seafood, and we cannot guarantee any meal is completely allergen-free. Please see our Terms of Service for details.
How do I pay for my meals?
You have access to different payment methods.
Bank Transfer:
Account Name: LIME SPICE CO., LTD.
Account Number: 197-8-45053-5
Bank Name: Kasikorn Bank
Swift Code: KASITHBKXXX
Please send us the bank transfer receipt.
Cash on delivery to our driver (please advise us via email if you want to use this method)
Transfer Wise - @carltonrusselp or Via Paypal.
How soon do I start receiving my meals?
All new orders start delivery on a subsequent Monday each week. To be able to start on a Monday we request you to purchase the plan and complete payments before 6pm on Saturday. If you have any specific request, please email us at contact@thenutrichef.com
How does your delivery work?
We deliver your meals once every day. Our delivery service starts at 06:00 am and you can choose a half-hour time slot to receive your delivery.
You can let us know if you have any requirement regarding delivery (leave at reception, leave by the door, etc.) and we will advise our couriers accordingly.
Delivery charge is included in the plan price for one address per day. To add a second delivery for the same day please contact our team that would be an extra charge (contact@thenutrichef.com), however that would be done at an additional cost.
You can change your delivery address until 12 hours (during office hours only) before the scheduled delivery time.
Can I change the delivery schedule of my orders?
Yes. We are very flexible and you can suspend your meal, as long as 36-hour notice is given during office hours. Else the meals are chargeable.
You can change your delivery time or address before 12 noon a day prior you wish to change by giving notice during office hours only. Simply contact us at contact@thenutrichef.com or Line @nutrichef.
Our office hours are: 9am to 6pm on week day and 11am to 5pm on the weekend.
What's the delivery fee?
Delivery charges are based on your zone, selected at checkout:
- Zone 1 – Phra Khanong, On Nut: 60 ฿/day
- Zone 2 – Sukhumvit, Chidlom, Asok, Thong Lo: 90 ฿/day
- Zone 3 – Sathorn, Silom: 120 ฿/day
- Zone 4 – Other Bangkok areas: 150 ฿/day
- Outside Bangkok – contact us at carlton@thenutrichef.com
Not sure which zone you're in?
WhatsApp us on +66 65 995 1481 or email carlton@thenutrichef.com before ordering.
How long are your meal plans?
Our meal plans are flexible and easy to use.
- You can choose any number of days, with a minimum of 3 days.
- You can follow your plan 5 days a week: 10 days is equivalent to a 2-week plan, and 20 days to a 4-week plan.
- You can skip or pause days by giving us 36 hours' notice during office hours.
Each plan must be used within its validity period, counted from your first delivery:
- 3-day plan: valid for 1 week
- 5-day plan: valid for 2 weeks
- 7-day plan: valid for 2 weeks
- Monthly plans (20 or 28 days): valid for 3 months
Any days not used within the validity period will expire. For full details, please see our Refund Policy.
How do I re-heat the food?
You can heat your meals in the microwave, simply remove the lid before reheating. Another option is to reheat your food on the stovetop after taking the food out of the box. We recommend to remove all fresh fruit and sauce containers before heating your meals. We recommend heating your meals 2-3 minutes depending on the power of your microwave.
When should I eat my Nutrichef meals?
You should eat your Nutrichef meals every 2-3 hours. Start by enjoying your breakfast within 1 hours after waking up. This will jumpstart your metabolism and get your systems going. You can enjoy your first snack 2-3 hours later. Your meal plan has been designed to provide you with essential nutrients necessary for optimal energy and nutrition.
Is Nutrichef eco-friendly?
As a supporter of long-term environmental sustainability, we make sure all our food is all-natural and comes from sustainable sources. Our packaging is biodegradable so that you can enjoy our meals to their fullest. All this because we believe a green, healthy lifestyle is as important as the delicious food you eat.
Additionally, you can also support our effort to reduce carbon footprint by returning your boxes and bottles to us.
All you have to do is place it right where you pick up fresh ones from each Friday. Do inform our team (contact@thenutrichef.com) so that we can have them collected.
Return and Refund Policy
If you are requesting to cancel or change your order that is being processed, you must contact us at least 3 business days before the start of your delivery or we will not accept any change or cancellations. Prior change and cancellations are at our discretion and a refund of the total price of any canceled order will be transferred back to the PayPal account or credit card or bank account that was used to place the order. There will be 1,000 Baht admin fee for any cancellations.
To request a cancellation please email us at contact@thenutrichef.com
How do I contact your Customer Support?
Our number is available 6 days a week (9 am to 7pm on week day and 10am to 5pm on the weekend) at 0819038026.
You can also email us at contact@thenutrichef.com, @Line or on our Facebook page or Whatsapp and we will get back to you as quickly as possible.
How accurate are your macros?
Every NutriChef plan is built around a clear daily calorie and macro target, and we calculate each recipe carefully against it.
Because we cook with fresh, natural Thai ingredients rather than processed or pre-portioned products, the nutritional content of each meal can naturally vary. The size of a chicken breast, the ripeness of fruit, seasonal produce and cooking methods all make a difference. As a result, actual calories and macros may differ by up to approximately ±20% per meal from the stated values.
Across the full day and the full week, your meals stay aligned with the target of your chosen plan. If you are tracking closely for a competition, medical reason or specific goal, please let us know and we will do our best to support you.
Are your meals cooked fresh?
Yes. All NutriChef meals are cooked in our Bangkok kitchen and delivered chilled for freshness and food safety. You simply reheat, eat and go.
Can I switch plans later?
Yes, you can switch plans at any time — for example, from NutriShred to NutriHealth, or from a Small to a Large size. Just let us know at least 36 hours before the delivery you'd like the change to start from.
If your new plan costs more, we will charge the price difference for the remaining days. If you move to a lower-priced plan, the difference is not refundable.
Do you cater for allergies or special requests?
Yes, we can. Please tell us about all allergies and intolerances in writing before your plan starts, and we will adapt your meals to avoid those ingredients.
Please note that all our meals are prepared in one shared kitchen, where we handle meat, poultry, seafood, eggs, dairy, gluten, nuts and other common allergens. While we take every care to keep your meals free from the ingredients you need to avoid, traces may still be present, and we cannot guarantee any meal is completely allergen-free.
If you have a severe allergy or a history of anaphylaxis, please speak to your doctor before ordering, and contact us so we can discuss what we can safely provide. For full details, please see our Terms of Service.
